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Terms and conditions for the provision of healthcare services – our terms
1.1. What these terms cover.
These are the terms and conditions on which we supply the Services to you. The terms will form a contract between you and us if you decide to use our Services. “We” are the organisation identified in clause 2.1 below. “You” are the person identified in clause 2.2 below.
1.2. You have accessed these terms via our website or mobile application (“app”) and by accepting these terms, you are agreeing:
1.2.1. Your personal information: That you expressly consent to supply personal information about you or someone on whose behalf you are acting to us, some of which may be sensitive, and to allow us to process that information in accordance with these terms and our privacy policy.This will include making your information available to all Practitioners who provide Services to you via our Service.
1.2.2. Your cancellation rights: That you have made an express request to receive services before the end of the normal cancellation period provided for by law and that the cancellation terms set out in clause 8 and Schedule 1 and Schedule 2 of these terms and conditions will apply.
1.2.3. The limits of our liability: That you understand the way in which we limit our liability to you for the Services as set out in clause 12 of these terms.
1.2.4. Our Doctors: That you understand that the Doctors we make available to supply the Services are either qualified GPs or hospital doctors.
1.2.5. Our Nurses: That you understand that the Nurses we make available to supply the Services are advanced nurse practitioners.
1.2.6. When we use the word ‘Practitioner’: we mean either a Nurse, Doctor or Physiotherapist, as applicable.
1.2.7. Application of these terms when you access our Services via your employer: These terms will apply to your access to our Services, except that the following terms will not apply:
· terms relating to payment by you
· terms relating to making available suitable premises
· terms relating to being a Member will not apply
You must also comply with our Fair Usage terms as notified to you by your employer. We reserve the right not to supply Services to you in the circumstances described in these terms and where notified to you by your employer.
1.3. Whilst we will try our best to ensure that a Practitioner is available to making a home visit as soon as reasonably practicable after your request in accordance with these terms, if you believe that you or the relevant patient (as applicable) requires urgent medical care, we advise you to call the emergency services (999) immediately.
1.4. Why you should read them.
1.4.1. Please read these terms carefully before you submit your request for Services to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.4.2. You can access these terms at any time at www.Safe Travel Clinic .com. We reserve the right to update these terms from time to time by posting the updated version on our website and app. We may do so because we change the nature of our products or Services, for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our terms then you shall immediately stop accessing and/or using the Service and our contract with you will terminate. If you carry on using our Service you will be deemed to have accepted the updated terms.
1.5. Definitions.
For ease of reference the following terms shall having the following meanings in these terms:
1.5.1. “Booking” means a One-Off Booking or a Membership Booking;
1.5.2. “Cancellation Fee” means the fee you pay to cancel our Services for a One-Off Booking in accordance with clause 8.2 and as set out in Schedule 1;
1.5.3. “Consultation” means any in-person or telephone medical Consultation and related Medical Services;
1.5.4. “Medical Services” means the medical services provided by Practitioners as set out in Schedule 1 (for One-Off Bookings) and Schedule 2 (for Membership Bookings);
1.5.5. “Member” means a person who has entered into an agreement with us for the provision of Membership Services;
1.5.6. “Membership Booking” means a booking for Medical Services made by a person who is a Member for the provision of a Consultation;
1.5.7. “Membership Services” means the services provided for at Schedule 2;
1.5.8. “One-Off Booking” means a booking for Medical Services made by a person who is not a Member for the provision of a Consultation;
1.5.9. “Practitioner” means a medical professional employed by Safe Travel Clinic for the provision of the Service;
1.5.10. “Service” or “Services” refers to the services you have entered into an agreement with us to provide in accordance with these terms.
1.5.11. “Supplier” or “Suppliers”: means a third-party product partner whose products and/or services we may use in transactions with you.
Safe Travel Clinic
First Floor, 45 Pickford Street, Birmingham, B5 5QH
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